Contact & support
Props360 contact and support
For any question about Props360, write to support@props360.app. We reply by email: questions within a few business days; complaints within one month at most.
How to reach us
There are two ways: email, which is the faster one, and postal mail.
- Support email
- support@props360.app
- Postal address
- JDOI, SLU, C/ del Doro, 6, 2-3, Edifici La Llenguadera 6, Vila, AD200 Encamp, Andorra
- Who replies
- JDOI, SLU, the company that owns Props360
Response times
The time depends on what you write about: a few business days for a question and one month at most for a complaint.
| Subject | Where to write | Response time |
|---|---|---|
| Questions and support | support@props360.app | A few business days |
| Complaints | support@props360.app | As soon as possible and within one month at most |
| Privacy and personal data | support@props360.app | As set out in the privacy policy |
To help us get it right the first time, say which page or which number your message is about and what you expected to find. If it is a complaint, say so in the subject line.
Privacy and personal data
To ask about your personal data or exercise your rights over it, write to the same mailbox: support@props360.app. The privacy policy explains what data this website handles, why, and what rights you have.
Before you write
Three answers that may save you the message:
- The app. Props360 for iPhone and iPad is in development. There is no published pricing and no waitlist yet.
- What it is. A player stats app for soccer (football), NBA and tennis. It is not a sportsbook, does not accept bets and gives no recommendations. How it works explains it.
- Who it is for. Adults only (18+).
Legal texts and who is behind it
Props360 is a product of JDOI, SLU. Its details are on the About page and in the legal texts: